What are cookies?
Cookies are small data files that are received on the terminal from the website visited and are used to record certain browsing interactions on a website by storing data that can be updated and retrieved. These files are stored on the user's computer and contain anonymous data that is not harmful to the user's computer. They are used to remember the user's preferences, such as the selected language, login data or page customization. Cookies can also be used to record anonymous information about how the visitor uses the site. For example, from which web page the visitor accessed it or if the visitor used an advertising banner to reach it.
Why does this website use cookies?
THIS WEBSITE uses cookies that are strictly necessary and essential for you to use our websites and to be able to move around freely, use secure areas, configure personalized options, etc. It also uses cookies that collect data related to the analysis of website usage. These are used to help improve the service for the user, measuring the use and performance of the page in order to optimize and personalize it. Our sites may also have links to social networks (such as Facebook or Twitter). THIS WEBSITE does not control the cookies used by these external websites. For more information about the cookies of social networks or other external websites, we recommend that you review their own cookie policies.
How do we use the different types of cookies?
According to its purpose:
Technical cookies
Cookies are essential and strictly necessary techniques for the correct functioning of a web portal and the use of the different options and services it offers. For example, those used to maintain the session, manage response time, performance or validation of options, use of security elements, sharing content with social networks, etc.
Personalization cookies
These cookies allow the user to specify or customize some features of the website's general options. For example, to define the language, regional settings or browser type.
Analytical cookies
Analytical cookies are used by our web portals to create browsing profiles and to understand user preferences in order to improve the offer of products and services. For example, an analytical cookie would be used to monitor the geographic areas of greatest interest to a user, which product is most popular, etc.
Advertising / advertising cookies
Advertising cookies allow the management of advertising spaces according to specific criteria. For example, frequency of access, edited content, etc. Advertising cookies allow, through advertising management, to store behavioral information by observing habits, studying accesses and creating a profile of user preferences, in order to offer advertising related to the interests of their profile.
According to term:
Session cookies
Session cookies are those that last as long as the user is browsing the website and are deleted when the user finishes browsing.
Persistent cookies
These cookies are stored on the user's terminal for a longer period of time, thus making it easier to control the chosen preferences without having to repeat certain parameters each time the website is visited.
What if I don't want to have these cookies or do nothing?
In order to comply with current legislation, we must ask for your permission to manage cookies. If you decide not to authorize the treatment by indicating that you do not agree, we will only use technical cookies, since they are essential to browse our website. In that case, we will not store any cookies. If you continue browsing our website without denying your authorization, this implies that you accept their use. Please note that if you reject or delete web browsing cookies, we will not be able to maintain your preferences, some features of the pages will not be operational, we will not be able to offer you personalized services and each time you browse our website we will have to ask you again for your authorization to use cookies. If, however, you decide to modify the configuration of your access to the website, you should know that it is possible to delete cookies or prevent this information from being recorded on your computer at any time by modifying the configuration parameters of your browser:
These browsers are subject to updates or modifications, so we cannot guarantee that they are fully compatible with your browser version. You may also use another browser not included in these links, such as Konqueror, Arora, Flock, etc. To avoid these mismatches, you can access them directly from your browser options, which are usually found in the Options menu, in the “Privacy” section. (Please consult your browser's help for more information.)
The data collected in cookies is used on websites other than THIS WEBSITE?
Some of our cookies are used to generate advertising on third-party networks or to perform analytics for which we use tools external to THIS WEBSITE. The cookies used are for the exclusive use of the bank and its group of companies, which in no case sells them. On this WEBSITE we work with trusted suppliers who help us in the management and personalization of our web pages.
So what does the above information mean?
If you accept our cookies, you allow us to improve the websites on THIS WEBSITE to offer you optimal access and a more efficient and personalized service. In addition, you can configure your browser to establish that only trusted websites or the pages you are browsing at that time can manage cookies, allowing you to select your preferences. With this policy, THIS WEBSITE demonstrates its commitment to current legislation on the use of cookies, giving you information so that you can understand what type of cookies we will use and why we do so. With this, we aim to provide you with transparency in relation to the data processed during navigation made from your computer on our website. This policy is periodically reviewed to ensure its validity, so it may be modified. We recommend that you visit the page regularly, where we will inform you of any updates.
Where can I get more information?
If you need more information about the cookie policy, please consult the Official State Gazette published on March 31, 2012 (for Spain), which transposes the directives on electronic communications. The directive can also be consulted at
Information Commissioner Office (in English). Additionally, you can access educational videos published by the Spanish Data Protection Agency that explain, step by step, how to configure the privacy options of the most common browsers, social networks and mobile operating systems, at
AEPD Videos.
